Return and refound

1. Returns
Returns may only be exercised by customers residing in Italy by sending written notification within seven (7) days to info@exclusivecarmodels.com.
Shipping costs are the sole responsibility of the customer.
To be accepted, returns must meet the following conditions:
- the product must be returned in the same condition in which it was delivered;
- the product must be returned in its original packaging;
- the product must be returned with the warranty certificate and all accessories included in the packaging;
- the product must be returned with the original warranty seals, which must not have been removed;
- the product must not show signs of use or damage.
Exclusive Car Models reserves the right to refuse the return or apply a reduction in the refund if the product shows signs of use or damage.

2. Refund
Once the returned product has been received and verified, Exclusive Car Models will process the refund within seven (7) days.
The refund will be made using the same payment method used for the purchase.
Exclusive Car Models may withhold the refund until the returned product is received.